All orders are processed within 1 - 2 business days, unless otherwise stated. Shipping within NZ is generally 2 - 4 business days after the courier has collected your parcel. If you have any further questions please read the shipping policy here or email us at buttercupstudionz@gmail.com.

We offer returns and refunds for products which are deemed faulty or defective. For more information on returns and refunds, please visit this link here.

At this stage, we unfrotunately do not offer any customisable products. In the future we are looking into allowing customisable products, however due to product limitations and various other factors, custom orders are not available now.

Our glass tumblers are made from thick glass, however, like any glass cookware or glassware, it is not recommended for hot beverages. While warm beverages are okay, hot beverages may cause breakage.

It is not recommended to put your tote bags in the washing machine. This is due to the custom vinyl nature of them. Putting them through a wash cycle may cause the design to fade or flake. Instead, we recommend hand washing these gently and air drying them.