returns and refunds policy
Thank you for shopping at Buttercup Studio! We strive to provide you with high-quality products and exceptional customer service. Please read our return and refund policy carefully before making a purchase.
✿ Returns:
We accept returns within 14 days of delivery. If 14 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase.
✿ Refunds:
We will only issue refunds for items that are damaged, broken, or faulty. If you believe you have received a defective product, please contact our customer support team at buttercupstudionz@gmail.com within 14 days of delivery and provide detailed information about the issue, along with supporting evidence such as photographs or videos. Our team will assess your claim and provide further instructions on how to proceed.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 5 business days and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.
✿ Return Shipping:
If you need to return an item, you will be responsible for covering the shipping costs. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
✿ Change of Mind:
We do not offer refunds or exchanges for change of mind. Please carefully review your order before completing the purchase.
✿ Contact Us:
If you have any questions or concerns regarding our return and refund policy, please contact us at buttercupstudionz@gmail.com. Our customer support team will be happy to assist you and provide further clarification.
Please note that this return and refund policy applies only to purchases made directly from Buttercup Studio. If you have purchased our products through a third-party retailer, please refer to their respective return and refund policies.
We reserve the right to amend or update this policy at any time without prior notice. Please review this policy periodically for any changes.
Last updated: 8 June 2023
Thank you for shopping with Buttercup Studio. We appreciate your understanding and support.